CASA TORTUGAS

Please follow these rules to ensure a safe and pleasant stay for everyone.

Upon Arrival & During Your Stay:

• Virtual Reception via WhatsApp from 9:00 AM to 6:00 PM is our only communication channel during your stay. For emergencies after hours, use the emergency button at the lobby entrance or write in the Virtual Reception.
• FAQs: For your convenience, please read these FAQs before reaching out.
• No visitors. For security reasons, only registered guests are permitted on the property. We kindly ask that no outside visitors be brought in.
• Please rinse off any sand before entering or using the pool. A hose is available inside the entrance gate on the right.
• Late Check-in after 9:00 PM is possible; a $29 USD fee applies for having a staff member waiting. For arrivals after midnight, an optional tip to the staff member is appreciated.
• Housekeeping is provided every 4th day for longer stays.
• Limited parking on-site. Additional public parking across the street at Playa Tortugas. Please avoid parking on neighboring properties—unauthorized vehicles may be towed.

Security Rules:

• Keep the entrance gate and wooden door closed at all times when entering/leaving.
• No glass containers on the ground floor or in the pool area.
• No swimming in the lagoon due to possible presence of crocodiles.
• Children must be supervised by an adult at all times.

Respect & Conduct:

• No music, parties, or ball games in pool or common areas.
• Do not hang clothes or towels on balconies. Any such items found will be removed immediately.
• All suites are non-smoking. A $100 USD cleaning fee applies if smoking is detected inside.
• No spring breakers. Family-oriented property, designed to offer a peaceful and respectful environment.
• No pets.
• No drugs permitted on the property. Police enforcement is strict -avoid any legal trouble.

Hours & Facilities:

• Pool: daily from 8:00 AM to 8:00 PM. Pool towels must remain on the property. $50 USD replacement fee for missing towels. (No beach towels provided.)
• Quiet Hours: after 10:00 PM.
• Check-IN: 3:00 PM.
• Early Check-IN (10:00 AM–3:00 PM) if your suite is ready. Free luggage storage available.
• Check-OUT: 11:00 AM.
• EARLY Check-OUT: before 9:00 AM please drop the access key cards on the express Check-Out mailbox near the lobby and make sure both, entrance gate and entrance wooden door, remain close on your way out.for security to everyone. Thanks !

Yes. To speed up your arrival, please complete your details in advance:

Online Check-in available here.

Check-IN: 3:00 PM to 9:00 PM.

Late Check-IN is possible with prior notice; a $29 USD fee applies to arrange a staff member to be waiting for you.

Check-OUT: 11:00 AM. If your flight departs late at night, we recommend booking an additional night for comfort.

Early Check-in: may be possible if your suite is clean and ready (free for direct bookings).

Not directly, but we highly recommend an independent transportation service (book at least 24 hours in advance).

Book here directly.

Yes. On arrival we can help you book tours, table reservations, and boat rentals. Meanwhile, check our suggestions:

Book here directly.

Every 4th day for longer stays (trash removal, bed made, and fresh towels if needed). If you need anything in between, contact us during Virtual Reception hours.

Pool towels: yes. They must remain on the property and not be taken to your room or outside.

Beach towels: not provided. $50 USD replacement fee for missing pool towels.

No visitors are allowed for security reasons. Only guests registered at Check-in may enter the property.

No. All suites are non-smoking. Smoking is allowed only in designated outdoor areas. A $100 USD deep-cleaning fee applies if smoking is detected inside the suite.

Sorry, pets are not allowed to maintain comfort and cleanliness for all guests.

We generally do not recommend renting a car in Cancun because parking can be limited and inconvenient. The local bus system is safe, efficient, and runs every 3 minutes by day and every ~10 minutes overnight, 24/7.

Cancun’s Hotel Zone is a 25 km-long island with one main road—very easy to navigate. Our bus stop is “Playa Tortugas”.

You can hop on/off anywhere: malls, beaches, restaurants, or nightlife.

Yes. Limited parking at the property. Public parking across the street at Playa Tortugas. Please do not park on neighboring properties; unauthorized vehicles may be towed.

Yes. The bus stop is a 4-minute walk—head to the main road and turn left.

Buses run every ~2 minutes, 24/7; fare approx. $12 MXN per ride.

Taxi hub is across the main street (always agree on price beforehand). Uber works well in the area.

Ferry to Isla Mujeres is directly across the street at Playa Tortugas.

Yes. Every suite has a fully equipped kitchen: refrigerator, microwave, electric stove, coffee maker, and tea kettle—great for comfort and saving on dining out, especially on long stays.

Yes, high-speed Wi-Fi is available in all rooms and common areas.

No. Showers are only available in your private suite.

No. For safety, swimming in the lagoon is strictly prohibited.

3-minute walk. It departs from Playa Tortugas (across the main street). Ferry run every hour on the hour from 9:00 AM to 6:00 PM; the ride takes ~35 minutes.

The ADO station (for Playa del Carmen, Tulum, Mérida, Chichén Itzá, Valladolid, etc.) is downtown. Take the R1 bus heading downtown—across the main road from the hotel. It goes directly to the central station.

ATM: inside SELECTO Supermarket (open 8:00–22:00). It’s 5 bus stops away; take the bus toward the Hotel Zone.

Money Exchange – “Casa de Cambio San Jorge”: across the main street to the left, next to the pharmacy (open 8:00–18:00).

Yes, there is an OXXO convenience store and a pharmacy just across the street. For larger grocery needs, Selecto supermarket is a short 5 bus stops ride away.UBER eatsworks fine.

"Tintorería Max" – Close to Selecto supermarket. From the main road, turn left and take the bus towards the Hotel Zone. Get off after 3 bus stops.

"Lavandería Doña Soco" – Close to Plaza Caracol. From the main road, turn left and take the bus towards the Hotel Zone. Get off after 3 bus stops.Phone: +52 (998) 841-7498

Playa Tortugas:
Just across the main road 3 min walking distance, next to the "OXXO" deli store. It's also the name of the nearby bus stop. At this beach, you’ll find lounge chairs, food vendors, activities, and the ferry to Isla Mujeres.

Other nearby beaches:

• Playa Norte in Isla Mujeres: A beautiful must-see beach. Take the ferry from Playa Tortugas to get there.
• Playa Chac Mool: Located at Km 9.5 in the Hotel Zone.
• Playa Delfines: Located at Km 15 in the Hotel Zone.
• Playa Langosta: Located at Km 4 in the Hotel Zone.

KRUDO Raw Bar & Grill is a 7-minute walk (≈550 m) to the left along the main road. Show this coupon for a welcome drink—special partnership 😊

Aqua Tours Marina: 100 m to the left on the main road; local breakfast and coffee.

Playa Tortugas Beach: cross the street; casual local options on the sand.

NATURA Restaurant: take the bus toward Km 9.5 (Hotel Zone); popular healthy spot.

OXXO: 24/7 convenience stores across the street and near the ferry; coffee and packaged items.